Our Values
The Refinery is a values-driven, put-your-money-where-your-mouth-is kind of organization. Like we tell our clients, company values aren't something to pin up on a wall and forget about. When you work with us you can be sure that we will demonstrate an unwavering commitment to the following:
Uncompromising Standards
We believe in holding the bar high. Then helping others reach it. Achieving this level of performance isn't always easy. We expect that at some point every individual in a leadership development program will question whether he or she has what it takes. Teams will start to struggle as false harmony gives way to a more productive form of conflict. We also know that, given the right support, most will indeed rise to the challenge.
Authentic Communication
We believe that a leadership development company must itself be a model of exceptional leadership. As such you'll notice that we communicate in an authentic manner with you. We don't beat around the bush or waste time avoiding issues. We tell the truth.
Business Focus
We never lose sight of why we help develop leaders and organizations. It's to improve business performance. Revenue, market share, profitability—all can be impacted by leadership behaviour and people practices. We've seen it with our clients time and again. In fact, we're so confident about the bottom-line value of our work, that we are willing to link our fees to your organizational results.
Respect for the Adult Learner
We never forget that leadership development participants and sponsors are intelligent and dynamic adults with a deep need to be self-directing. Consequently, the role of leadership instructors is to engage participants in a process of mutual inquiry. Furthermore, as individual differences increase with age, leadership development must make concessions with changes in style, time, place and pace of learning. The best leadership initiatives are respectful partnerships in which everyone benefits.
